Refund policy

Before you place your order

Every item is printed after you order it. Because our products are made to order, we do not offer refunds or exchanges for a change of mind or an incorrect size, style or colour selection.

Please check your selections and the product’s size guide before completing your purchase.

Received a defective item?

Defective items are an exception to our made-to-order return policy. If there is a problem with your item, email epilepsyshop@epilepsyontario.org with your order number and a clear photo showing the issue.

We will investigate and work with you to find a solution.

Made a mistake with your order?

Contact us as soon as possible at epilepsyshop@epilepsyontario.org. If your order has not yet been printed, we will do our best to help update it. Once it has been printed and shipped, we cannot make changes.

Looking for delivery information?

For production times, delivery destinations and customs information, see our shipping policy.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws.